$3000

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FAQ's
STARTING UP

How do I download the Casino software?

To begin downloading the Casino, please click the "Download" button. You can choose to save the download file on to your computer or simply open the file and follow the user-friendly instructions.

NEW ACCOUNT

How do I register an account at OG Palace?

  1. Connect to the Internet and access the casino.
  2. When the casino's main screen becomes visible, click on the "SIGN UP" button, complete the brief questionnaire then click on the "Register" button.
  3. Once registration is complete, keep your username and password in a safe place. You will use them to access the Casino each time you wish to play.

How do I connect to OG Palace?

  1. Proceed to the OG Palace site using your desktop or mobile on your preferred search engine.
  2. Click on the "LOG IN" option.
  3. Enter in your login details and you will be logged in successfully.
  4. If you are using the download version, simply double click on the program on your desktop and enter in your username and password which can be saved for future use.
ACCOUNT SECTION

I have already signed up at OG Palace but I forgot my username and/or password.

Simply contact our customer support available 24/7. You may contact us via our Live Chat facility, e-mail or telephone and you will be provided with the account details you require. For security purposes, you will have to provide some account information.

Promotions

All new players qualify for a welcome bonus package which includes 3 match offers + spins and a chip. We have a range of daily offers available for you. Proceed to our promotions page for more. Keep an eye out for your weekly mailers wherein we offer you additional promotions to increase your gametime.

Banking Info

We have an array of deposit methods available. View our Banking Options for more.

Are my transactions secure?

Yes. OG Palace uses 2048 bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line.

DEPOSITING FUNDS

How do I make a deposit?

If you wish to make a deposit click on the "Cashier" button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our Banking Options page.

What is the minimum deposit requirement?

The minimum deposit requirement is $25.

WITHDRAWING FUNDS

How do I make a withdrawal?

Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to OG Palace. Once you are ready to withdraw, simply proceed to your cashier and the withdrawal tab. Choose the method you wish to withdraw via plus enter the amount that you wish to withdraw. This will record your withdrawal with us and it will appear on our systems immediately. Please note, players with first time withdrawals may need to comply with certain security requirements. Players are able to reverse their withdrawals within the first 24 hours of initiating the withdrawal.

TECHNICAL QUESTIONS

What happens if I suddenly get disconnected from the Internet while I'm placing a bet?

If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.

HOW OLD DO I HAVE TO BE?

The Casino is restricted to individuals of at least 21 years old.

WHAT CASINO SOFTWARE DO YOU USE?

Rival Gaming

How fair are the games at your casino?

One of the main concerns of Online gaming operations is to guarantee fair gaming.We understand the importance of explaining how this is actually done:

Our Casino "dealer" is a real computer. A Random Number Generator (RNG) is utilized to ensure that performance is truly random. Our Casino uses the trusted MD5 RNG, which provides consistently random results. The system has been rigorously tested by running millions of rounds and examining results. The system is also systematically tested by independent experts.

We provide our players with an easy to use online log of their game results. This information may be reviewed any time, which includes amounts wagered, game results, as well as Deposit and Cash Out records.

Our Casino games have retained the services of internationally respected and distinguished independent auditors, in order to review the Casino's Payout Percentage.

The review is conducted on a monthly basis, and includes the Payout Percentage of each game, as well as the total average Payout Percentage of our Casino.

FRAUD

OG Palace Live-Casino reserves the right to freeze and forfeit player accounts due to actual or suspected Fraudulent activity:

  • Including but not limited to Multiple Registrations and/or Logins via either OG Palace Live-Casino or Licensee sites.
  • Attempts by the player to circumvent the normal odds of the game played via electronic or other methods and/or employing playing methods, including but not limited to the following; such as observing and/or recording deal outcomes over a period of time via login to OG Palace Live-Casino and/or Licensee sites.
  • Using a system of progressive betting for example on Roulette over an extended period of play.
  • Using Card Counting or other measures as determined solely by OG Palace Live-Casino and/or it's authorized agents on Table Games.
  • Using any other Fraudulent method(s).
  • In such cases ALL such Player Accounts will be subject to seizure by OG Palace Live-Casino and Prosecution will be followed to the fullest extent of the Law.