How do I download the Casino software?
To begin downloading the Casino, please click the "Download" button. You can choose to save the download file on to your computer or simply open the file and follow the user-friendly instructions.
How do I register an account at OG Palace?
How do I connect to OG Palace?
I have already signed up at OG Palace but I forgot my username and/or password.
Simply contact our customer support available 24/7. You may contact us via our Live Chat facility, e-mail or telephone and you will be provided with the account details you require. For security purposes, you will have to provide some account information.
All new players qualify for a welcome bonus package which includes 3 match offers + spins and a chip. We have a range of daily offers available for you. Proceed to our promotions page for more. Keep an eye out for your weekly mailers wherein we offer you additional promotions to increase your gametime.
We have an array of deposit methods available. View our Banking Options for more.
Are my transactions secure?
Yes. OG Palace uses 2048 bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line.
How do I make a deposit?
If you wish to make a deposit click on the "Cashier" button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our Banking Options page.
What is the minimum deposit requirement?
The minimum deposit requirement is $25.
How do I make a withdrawal?
Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to OG Palace. Once you are ready to withdraw, simply proceed to your cashier and the withdrawal tab. Choose the method you wish to withdraw via plus enter the amount that you wish to withdraw. This will record your withdrawal with us and it will appear on our systems immediately. Please note, players with first time withdrawals may need to comply with certain security requirements. Players are able to reverse their withdrawals within the first 24 hours of initiating the withdrawal.
What happens if I suddenly get disconnected from the Internet while I'm placing a bet?
If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.
The Casino is restricted to individuals of at least 21 years old.
How fair are the games at your casino?
One of the main concerns of Online gaming operations is to guarantee fair gaming.We understand the importance of explaining how this is actually done:
Our Casino "dealer" is a real computer. A Random Number Generator (RNG) is utilized to ensure that performance is truly random. Our Casino uses the trusted MD5 RNG, which provides consistently random results. The system has been rigorously tested by running millions of rounds and examining results. The system is also systematically tested by independent experts.
We provide our players with an easy to use online log of their game results. This information may be reviewed any time, which includes amounts wagered, game results, as well as Deposit and Cash Out records.
Our Casino games have retained the services of internationally respected and distinguished independent auditors, in order to review the Casino's Payout Percentage.
The review is conducted on a monthly basis, and includes the Payout Percentage of each game, as well as the total average Payout Percentage of our Casino.
OG Palace Live-Casino reserves the right to freeze and forfeit player accounts due to actual or suspected Fraudulent activity: